Structural design leadership for complex enterprise systems.
Eight-plus years at world-class retailers like Walmart and Lowe's, working in store operations, supply chain analytics, data governance, and third-party labor. $3M+ in documented savings. 135% NPS improvement. A backroom process that went from 2:34 to 0:42 per bin — across 3,500 stores.
I find the structural problem underneath the surface request, then build systems that outlast the project.
Seeking Lead and Principal UX Designer roles.
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Scorecard Insights
Product asked for one new report page. I redesigned the information architecture underneath the entire reporting system. The resulting template has been used to build 20+ pages.
Backroom Inventory
A backroom inventory process that was physically impossible to complete on time. I rebuilt the system underneath it. FastCompany called the result "barebones and brilliant."
Network Forecasting
Three supply chain teams. One forecasting model. I ran the workshop where shared domain knowledge became a named design problem — and built an IA that solved two structurally different comparison needs without conflating them.
Workforce Scheduling
Retail schedulers were making high-stakes assignments inside a tool that couldn't show them the information they needed. I reframed it as an information hierarchy problem — and redesigned the system around it.
Strengths
Problem Reframing
I slow teams down long enough to fall in love with the problem so we can move fast, with confidence in our solution.
Information Architecture
I model the system before designing the screen. Clarity at the structural level produces interfaces that don't require explanation.
Work That Outlasts the Project
The patterns I build tend to get picked up by other teams. The frameworks I define tend to change how product and engineering scope future work. I'm not just designing for this sprint — I'm designing for the future.
Elevating People and Their Craft
I care a lot about the people I work with. In practice that looks like sitting with a junior designer to help them frame a problem differently, running a design review in a way that changes how the team gives feedback, or helping a PM see a structural issue before it becomes an engineering problem.
Also Fluent In
Design Systems
Built and maintained enterprise-scale systems at Walmart, Movista, and Lowe's. Components that cut a two-month project to two weeks.
AI-Integrated Workflows
Built a custom GPT intake tool that replaced incomplete Jira tickets and cut UX kickoff time by ~50%. Use AI actively as a thinking partner throughout discovery, not just for output.
Tools & Platforms
I've built products using a wide range of tools and for a range of platforms including Figma, HTML/CSS/JS, Looker Studio Pro, and Palantir.
AI-Enabled Features
I've designed AI-enabled product features that help companies do their best work, faster.
Testimonials
"Nathan has a rare ability to bring clarity and structure to complex experience challenges… he translates ambiguity into clear user flows and experience frameworks that guide teams toward cohesive, scalable solutions."
Amy Offenberger
Design Manager, Lowe's
"Nathan is a rock solid systems thinker… His ability to think several steps ahead and connect key concepts was a primary reason I tapped him to become an early project ambassador."
Rick Rodriguez
Product Design Leadership, Meta
"Nathan's leadership has truly shaped the way I think about design: not just as a means of building something functional, but as a disciplined practice of understanding and reframing the problem."
Sanjana Pandya
Product Designer, Lowe's
"Nathan understands systems deeply and designs with clarity and purpose… Nathan is someone you trust with the hard problems."
Gregor Smith
Senior Product Designer, Lowe's
"Nathan taught me so much about ensuring you have the right design architecture in place before even making a visual design 'pretty.'"
Chelsei White
Principal Product Manager, Online Pickup and Delivery, Walmart
"Nathan's ability to take complex problems and turn them into thoughtful, user-centered experiences is impressive… he brings a positive, solution-oriented energy that makes every project better."
Christine Mulligan
Senior Product Manager, Lowe's
"Nathan is curious and unafraid to try new things… In his design systems work, he took a designer's approach in thinking about the experience of using design systems. He treated us as users."
Anita Young
Principal UX Designer, Walmart
"Nathan is a true problem solver at heart… very strong in design systems… constantly trying to improve his knowledge… he would make a valuable addition to any team as a foundation and support for moving design practices forward."
Chad Hutchings
Senior Director of Experience Strategy, Walmart
"Nathan led many design workshops that were very creative… helping to understand what really drove the client's need and ultimately lead our product team to developing the right solution."
Dillon Hohertz
Product Manager, Movista